Effective Date: [01/04/2026]
Last Updated: [01/02/2026]
At OdishaMock, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for services purchased on our platform at [odishamock.com].
We encourage all users to carefully review our services, pricing, and features before making a purchase. By completing a transaction on OdishaMock, you acknowledge that you have read and agreed to this policy.
OdishaMock provides digital educational services, including:
Online mock examinations simulating real exam environments
Access to Previous Year Questions (PYQs)
Expert faculty support and doubt resolution
Personalized feedback and performance analysis
All services are non-tangible, digital products delivered electronically. Once access is granted and services are activated, they are considered consumed.
Due to the digital and instant-access nature of our services, refunds are generally not applicable once the user has accessed or consumed the purchased content or services.
However, we offer refunds under the following exceptional circumstances:
3.1 Refund Eligible Cases
Duplicate Payment: If you have been charged multiple times for the same transaction due to technical error.
Payment Deducted but Service Not Activated: If payment was successfully processed but access to the purchased service was not granted due to a system error.
Technical Issues from Our End: If the Platform experiences prolonged downtime or technical failure that prevents you from accessing purchased services, and the issue is not resolved within a reasonable timeframe.
Unauthorized Transaction: If a transaction was made without your knowledge or authorization, subject to verification.
3.2 Non-Refundable Cases
Refunds will not be provided in the following situations:
After you have accessed or used any part of the purchased service (mock tests, PYQs, study materials, expert feedback).
Change of mind or lack of preparation time.
Dissatisfaction with test scores or performance results.
Failure to utilize purchased services within the validity period.
Account suspension or termination due to violation of our Terms & Conditions.
Services purchased during promotional or discounted sales (unless otherwise stated).
Partial refunds for partially used subscriptions or services.
4.1 Cancellation Before Access
Users may request cancellation of a purchase before activating or accessing the service.
Cancellation requests must be submitted within 24 hours of purchase and before any content is accessed.
4.2 Cancellation After Access
Once you have logged in and accessed the purchased service (e.g., started a mock test, viewed PYQs, or received expert feedback), the purchase is considered final and non-cancellable.
4.3 Subscription Services
If you have purchased a subscription plan, cancellation will prevent future renewals but will not result in a refund for the current subscription period.
Services will remain accessible until the end of the active subscription period.
If you believe you are eligible for a refund under the conditions mentioned above, please follow these steps:
Contact Support: Email us at [Insert Support Email] with the following details:
Full Name and Registered Email/Phone Number
Transaction ID or Payment Receipt
Reason for Refund Request
Supporting Evidence (screenshots, if applicable)
Review & Verification: Our team will review your request within 3–5 business days and may contact you for additional information.
Approval or Rejection: You will be notified via email whether your refund request has been approved or denied, along with the reason.
Processing: Approved refunds will be initiated as per the timeline mentioned below.
Once a refund is approved, it will be processed within 5–7 business days.
The refunded amount will be credited to the original payment method used during the transaction (credit/debit card, UPI, net banking, wallet, etc.).
Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.
OdishaMock is not responsible for delays caused by banks or payment service providers.
All payments on OdishaMock are processed through secure third-party payment gateways such as Razorpay, which comply with industry standards and Indian regulations.
Refunds are subject to the terms and processing capabilities of the payment gateway.
Any payment gateway charges or transaction fees deducted during the original payment are non-refundable.
We do not store your complete card or banking details.
For payment-related queries or disputes, you may also contact the payment gateway provider directly.
OdishaMock reserves the right to reject refund requests that are:
Fraudulent, misleading, or made in bad faith.
Submitted after the user has consumed or accessed the services.
Made with the intent to misuse or exploit the refund policy.
Repeated abuse of the refund policy may result in account suspension or legal action.
OdishaMock reserves the right to modify, update, or revise this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting on our Website with a revised “Last Updated” date.
Continued use of the Platform after policy changes constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.
If you have any questions, concerns, or wish to request a refund or cancellation, please contact us:
OdishaMock
Email: support@odishamock.com
Phone: 7077011330
Address: Bhubaneswar
Website: [odishamock.com]
Our support team is available to assist you and ensure a fair resolution.
By using OdishaMock and making a purchase, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.